Janel, Inc. - JanelOnline.com - Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS
All users of this site agree that access to and use of this site are subject to
the following terms and conditions and other applicable law.
If you do not agree to these terms and conditions, please discontinue use and do
not use this website.
Janel, Inc. reserves the right to alter these Terms and Conditions at any time.
Terms and Conditions Revised: 05/01/2016
Definitions: I, We, Us, Our, Ourselves throughout this website
refers to Janel, Inc. You, Your, Yourself, Visitor, refers to the customer
Quality Products & Services
JANEL, INC. is the source for quality products from the finest manufacturers worldwide
Same Day Shipping
JANEL, INC. strives to provide the quickest service possible. All in-stock items
usually ship the same day provided orders are received by 1:00 PM, ET M-F and pass
all credit card fraud prevention measures.
Our Shipping Policy is listed at the very bottom of this page.
Payments / Credit Cards for USA Billing & Shipping Addresses
Payments on this website are ONLY with:
1. Credit Cards Accepted:
USA/Canada Issued Visa, MasterCard, American Express, Discover. International
Issued Credit Cards are accepted at our discretion and require further fraud prevention
inspection and documentation. See the section below for "International Orders".
We accept PayPal payments. PayPal payments CAN ONLY be shipped to a confirmed addresses,
no exceptions. Send your PayPal payment to: [email protected]
3. We also offer CCOD (Certified Funds Check On Delivery), No Personal Checks.
-Certified Bank Check
-Postal Money Order / Western Union Money Order
All Credit Card Orders: require additional information and verification. This includes
but is not limited to credit card billing address verification by the credit card
issuing bank. It is at our discretion to request and require signed, faxed receipts
of a the credit card authorization form. We reserve the right to further audit any
order for verification, authenticity, accuracy and validity of credit card information,
billing and shipping address's for fraud prevention and security for us and for
the card holders.
Payments / Credit Cards for International Orders outside the USA: All international
orders require additional paperwork and approval. Further authorization from the
credit card issuing bank of the credit card will be needed as well as a copy of
the credit card scanned or faxed to our credit department at 732-271-4814 for authenticity.
An international credit card authorization form must be completed by the card holder,
signed and faxed to 732-271-4814 or emailed. We reserve the right to further audit
any order for verification, authenticity, accuracy and validity of credit card information,
billing and shipping address's for fraud prevention and security for protection
to us as a merchant and for the card holder. All security is held to the PCI Standards.
Open Account Billing Terms
A credit application must be completed and faxed to 732-271-4865. Email your request to: [email protected] Please provide a minimum of three trade references
and one bank reference with the application. Processing will take 2 weeks. Credit
cards as well as C.O.D. shipments are also available. Terms range from a minimum
of NET 5 to NET 30 from the date of invoice (which is the date of shipment) and
any invoices late will incur a mandatory 1.5% finance charge per month (18% per
annum). Please understand that credit is granted base on the acceptance that the
invoice is due in X number of days of the invoice date, not when the invoice is
received and not when the package is delivered. Open Account Terms can be revolked at any time and are at our discretion.
Should you need to make a return, please contact our customer service by email:
[email protected] for an RMA #. number before shipping back.
-Returns are to be sent prepaid on your account and not collect unless otherwise
authorized by us.
-Returns are subject to a 15% - 30% restocking fee.
-Special orders are subject to additional manufacturers restocking fees and might
not be returnable. Special orders are subject to the manufacturer authorizing the
All sales are final within 10 days of receipt. Used or damaged products are not
returnable unless due to shipping or manufacturer. Credits from returns are applied
to your account only. If payment was made by credit card, the card charged will
be issued a refund. Please allow up to 7-10 days for credits to be issued/posted
to your account.
JANEL, INC. assumes no liability for any damages resulting from the use of a product.
JANEL, INC. is not responsible and does not warranty any product for merchantability
or fitness for any application. Warranties by the manufacturer, express or implied,
including but not limited to the warranties of merchantability and fitness for a
purpose are the sole responsibility of the provider.
Sales & Use Tax
JANEL, INC. collects sales tax for any and all shipping locations in New Jersey,
New York, and Pennsylvania. Tax is calculated by the city and county where the package
is being shipped to. If you posses a valid tax exempt number and certificate for
the respective state AND the item(s) are not being used for self-use/consumption
or used in another product for resale, please fax the certificate to 1-732-271-4865
to the attention to the Sales Tax Exempt Department for review. Please remember
to include your contact and company information so we may contact you if we have
The entire content included in this site, including but not limited to text, graphics
or code is copyrighted as a collective work under the United States and other copyright
laws, and is the property of Janel Inc.. The collective work includes works that
are licensed to Janel Inc. Copyright 1961-2016, Janel Inc. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this
site for the sole purpose of placing an order with Janel Inc. or purchasing Janel
Inc. products. You may display and, subject to any expressly stated restrictions
or limitations relating to specific material, download or print portions of the
material from the different areas of the site solely for your own non-commercial
use, or to place an order with Janel Inc. or to purchase Janel Inc. products. Any
other use, including but not limited to the reproduction, distribution, display
or transmission of the content of this site is strictly prohibited, unless authorized
by Janel Inc. You further agree not to change or delete any proprietary notices
from materials downloaded from the site.
All trademarks, service marks. and trade names of Janel Inc. used in the site are trademarks or registered trademarks of Janel Inc. Any other trademarks, service marks, or copyrights of brands or manufacturers we distribute are the intelletual property of their respected owners.
This site and the materials and products on this site are provided "as is" and without
warranties of any kind, whether express or implied by Janel, Inc. New products
come with a warranty from the manufacturer. See the section above entitled
"Manufacturer Warranties". Please check with us as to the details of the manufacturer
warranty of a particular product(s). To the fullest extent permissible pursuant
to applicable law, Janel Inc. disclaims all warranties, express or implied, including,
but not limited to, implied warranties of merchantability and fitness for a particular
purpose and non-infringement. Janel Inc. does not represent or warrant that the
functions contained in the site will be uninterrupted or error-free, that the defects
will be corrected, or that this site or the server that makes the site available
are free of viruses or other harmful components. Janel Inc. does not make any warrantees
or representations regarding the use of the materials in this site in terms of their
correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Some states do not permit limitations or exclusions on warranties, so the above
limitations may not apply to you.
Limitation of Liability
Janel Inc. shall not be liable for any special or consequential damages that result
from the use of, or the inability to use, the materials on this site or the performance
of the products, even if Janel Inc. has been advised of the possibility of such
damages. Applicable law may not allow the limitation of exclusion of liability or
incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
Indemnity / Indemnification
agree to indemnify, defend, and hold harmless, Janel, Inc., its officers, directors, employees, agents, affiliates, subsidiaries, successors, agents, licensors, suppliers, and any third party, (herein defined as "Indemnified Parties"), from and against any claims, expense, damages, actions, lawsuits, court proceedings, losses, liabilities, judgments, settlement amounts, attorneys fees, costs and/or expenses arising out of, without limitation, relating to your use of this website or purchases from Janel, Inc. Also resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In the event that a Janel Inc. product is mistakenly listed at an incorrect price,
Janel Inc. reserves the right to refuse or cancel any orders placed for product
listed at the incorrect price. Janel Inc. reserves the right to refuse or cancel
any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your
order is cancelled, Janel Inc. shall issue a credit to your credit card account
in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or
completing the registration or shopping process. These terms and conditions, or
any part of them, may be terminated by Janel Inc. without notice at any time, for
any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation
of Liability, Indemnification and Miscellaneous, shall survive any termination.
Janel Inc. may deliver notice to you by means of e-mail, a general notice on the
site, or by other reliable method to the address you have provided to Janel Inc..
Your use of this site shall be governed in all respects by the laws of the State
of New Jersey, U.S.A., without regard to choice of law provisions, and not by the
1980 U.N. Convention on contracts for the international sale of goods. You agree
that jurisdiction over and venue in any legal proceeding directly or indirectly
arising out of or relating to this site (including but not limited to the purchase
of Janel Inc. products) shall be in the state or federal courts located in Somerset
County, New Jersey. Any cause of action or claim you may have with respect to the
site (including but not limited to the purchase of Janel Inc. products) must be
commenced within one (1) year after the claim or cause of action arises. Janel Inc.'s
failure to insist upon or enforce strict performance of any provision of these terms
and conditions shall not be construed as a waiver of any provision or right. Neither
the course of conduct between the parties nor trade practice shall act to modify
any of these terms and conditions. Janel Inc. may assign its rights and duties under
this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden. Impersonation of others,
including a Janel Inc. or other licensed employee, host, or representative, as well
as other members or visitors on the site is prohibited. You may not upload to, distribute,
or otherwise publish through the site any content which is libelous, defamatory,
obscene, threatening, invasive of privacy or publicity rights, abusive, illegal,
or otherwise objectionable which may constitute or encourage a criminal offense,
violate the rights of any party or which may otherwise give rise to liability or
violate any law. You may not upload commercial content on the site or use the site
to solicit others to join or become members of any other commercial online service
or other organization.
Janel Inc. does not and cannot review all communications and materials posted to
or created by users accessing the site, and is not in any manner responsible for
the content of these communications and materials. You acknowledge that by providing
you with the ability to view and distribute user-generated content on the site,
Janel Inc. is merely acting as a passive conduit for such distribution and is not
undertaking any obligation or liability relating to any contents or activities on
the site. However, Janel Inc. reserves the right to block or remove communications
or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent,
deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual
property right of another or (d) offensive or otherwise unacceptable to Janel Inc.
in its sole discretion.
In an attempt to provide increased value to our visitors, Janel Inc. may link to
sites operated by third parties. However, even if the third party is affiliated
with Janel Inc., Janel Inc. has no control over these linked sites, all of which
have separate privacy and data collection practices, independent of Janel Inc..
These linked sites are only for your convenience and therefore you access them at
your own risk. Nonetheless, Janel Inc. seeks to protect the integrity of its web
site and the links placed upon it and therefore requests any feedback on not only
its own site, but for sites it links to as well (including if a specific link does
Shipping in the USA: All shipments are F.O.B. Bound Brook, NJ 08805 for most items.
Some bulk items will be drop shipped from the manufacturer, at our discretion. Unless instructed
otherwise, we ship the most economical way. If requested, we can ship Collect or
C.O.D. freight charges via UPS or FedEx Ground on your account. Packages under 150
lbs can ship UPS or FedEx. There are various modes of transport for UPS & FedEx.
We can ship via any mode of UPS or FedEx in the domestic USA provided the package
is not hazardous. Packages or pallets can ship virtually any trucking company that
you specify or we can ship "bestway" and charge you accordingly.
If you would like us to ship to an alternate address, please contact your card issuer
and request to add it as an alternate shipping address. As per our sales policy,
both billing and shipping addresses must be on record with your card issuer before
we can process an order. This is our fraud prevention measure. The reason why we
do this is because anyone that has your information (such as billing address and
credit card no.) can have the parts ship to anywhere in the U.S. But only the cardholder
can add an alternative address with the card issuer. Once you have added
the alternate shipping address, please give us a call or send us an email so we
can verify with your card issuer. If adding an alternate shipping address
is inconvenient, we can always ship to your verified billing address (providing
that it is not a P.O. Box, APO, or FPO addresses). After 3 days, your order will
be canceled if we have not received any reply from you. You are responsible
for any and all additional fees charged by a shipping carrier, such as, but not
limited to: Delivery Area Surcharges, Extended Service Area Surcharges, Signature
Surcharges, Hazardous Materials Surcharges, Residential Surcharges, Invalid Account
Numbers, Unauthorized Use of an Account Number, Account Number Correction, Reroute
Shipment Surcharges, Address Correction Surcharges, Unauthorized Charges, Delivery
Appointment Surcharges, Liftgate Surcharges, White Glove Inside Delivery Surcharges,
Weight Validation, Duties, Taxes, Customs, MFN, VAT, import/export fees, customs
broker fees, EEI/AES Export fees.
COD Shipping in the USA
UPS and FedEx charge an additional "per box" COD fee and can change at
any time since this fee is set by UPS / FedEx. Please check with UPS or FedEx for their updated rates and surcharges. This fee is added to your shipping charges unless
shipped Collect against your account.
Hazardous Products / Dangerous Goods - Shipping
A product is considered hazardous by its MSDS / SDS information and/or if regulated
by the US Department of Transportation or by any other government regulatory agency.
The regulations in the USA are set by the 49CFR (Title 49 of the Code of Federal
Regulations) (see the e-CFR on gpoaccess.gov).
For all international hazardous shipments and some domestic air hazardous shipments,
the regulations are further regulated by ICAO / IATA (International Civil Aviation
Organization / International Air Transportation Association) (www.icao.int,
All hazardous products incur an additional "per box" HAZMAT shipping charge on all
prepaid shipments; as of January 1, 2016, ground shipping is $35.00 per box in addition
to all handling, shipping, fuel surcharges, delivery area surcharges, and/or insurance
fees for USA domestic bound packages. This fee is subject to change at any time
by the carriers. Presently, we ship HAZMAT products via UPS Ground or FedEx Ground.
We can only ship Overnight HAZMAT products via FedEx Priority 1 at a prepaid HAZMAT
fee of $90.00 per box for accessible dangerous goods USA domestic bound packages
in addition to all other shipping fees and $110.00 per box International but can
vary depending on the rates charged by FedEx. We will advise at the time of order
shipment. This AIR HAZMAT fee can vary depending on FedEx. International AIR shipments
require additional paperwork and clearance by the carrier and we presently only
ship international AIR packages via FedEx. We strongly recommend “case quantities”
to minimize additional charges. Presently, most 1 gallon containers ship four to
a box for one HAZMAT fee. 5 gallon containers are individual. For larger quantities,
palletized shipments are strongly recommended.
Of course we can ship collect on your UPS, FedEx, DHL, or LTL freight account and
the carrier will bill you directly for any and all hazardous fees.
While we do our best to ensure that you receive every order accurately, please inspect
all shipments immediately upon arrival. All claims for short shipments must be made
within 5 days of delivery.
If a shipment is damaged by the carrier, please contact our customer service by
either: email: [email protected] or phone: 1-732-271-4700. We will handle all
necessary claims. All claims for damaged shipments must be made within 5 days
of delivery. No exceptions.