Shipping in the USA: All shipments are F.O.B. Bound Brook, NJ 08805 for most items. Some bulk items will be drop shipped F.O.B./Factory at our discretion. Unless instructed otherwise, we ship the most economical way. If requested, we can ship Collect or C.O.D. freight charges via UPS or FedEx Ground on your account. Packages under 150 lbs can ship UPS or FedEx. There are various modes of transport for UPS & FedEx. We can ship via any mode of UPS or FedEx in the domestic USA provided the package is not hazardous. Packages or pallets can ship virtually any trucking company that you specify or we can ship bestway and charge you accordingly.
If you would like us to ship to your shipping address, please contact your card issuer and request to add it as an alternate shipping address.
COD Shipping in the USA
Hazardous Products - Shipping
All hazardous products incur an additional "per box" HAZMAT shipping charge on all prepaid shipments; as of January 1, 2012, ground shipping is $31.00 per box in addition to all handling, shipping, and/or insurance fees for USA domestic bound packages. Presently, we ship HAZMAT products via UPS Ground or FedEx Ground.
We can only ship Overnight HAZMAT products via FedEx Priority 1 at a prepaid HAZMAT fee of $80.00 per box for accessible dangerous goods USA domestic bound packages in addition to all other shipping fees and $110.00 per box International but can vary depending on the rates charged by FedEx. We will advise at the time of order shipment. This AIR HAZMAT fee can vary depending on FEDEX. International AIR shipments require additional paperwork and clearance by the carrier and we presently only ship international AIR packages via FedEx. We strongly recommend “case quantities” to minimize additional charges. Presently, Kester Solder's hazardous chemical in 1 gallon containers ship four to a box for one HAZMAT fee. 5 gallon containers are individual. For larger quantities, palletized shipments are strongly recommended.
Of course we can ship collect on your UPS or FedEx account and the carrier will bill you directly for any and all hazardous fees.
While we do our best to ensure that you receive every order accurately, please inspect all shipments immediately upon arrival. All claims for short shipments must be made within 5 days of delivery.
If a shipment is damaged by the carrier, please contact our customer service by either: email: firstname.lastname@example.org or phone: 1-732-271-4700 or toll free: 1-800-782-4487. We will handle all necessary claims and replace the damaged product accordingly.
All claims for damaged shipments must be made within 5 days of delivery.